SHIPPING & DELIVERY
In stock product take 1-3 business day to dispatch. We do our best to keep our precessing time to a minimum.
Canada & USA (Mainland)
Regular shipping with tracking : 2 to 9 days
- Orders 100$ CAD and more (before tax) : FREE
- Orders 99$ and less (before tax) : 7$
Express shipping option available : 1 to 3 days
There are no import fees is US for purchases under $800. If you're looking to place an order for over 800$, please contact us beforehand.
For rest of world, custom policy vary. Please verify your local policy prior ordering.
We are not responsible for any extra fees or extra times related to customs.
Please keep in mind that we don't ship pre-order products immediately, but on the specified ship date displayed at the product page.
12 months warranty
The warranty is valid under normal use of the products, in line with the original purspose we describe on our website.
By overstuffing your Classic & Courtois product, you are at risk of putting undue stress on the stitching, the zippers and the material and you may damage your product. Unfortunately, the warranty doesn't apply in such scenarios. Keep in mind that leather products do age, and as such normal wear and tear is expected overtime.
The warranty covers only faults in materials and craftsmanship.
To initiate a claim, please contact us via firstname.lastname@example.org.
returns & exchange
It happens you change your mind. In this case, you can easily return the products 30 days after receiving it in its original condition. And you will be granted a credit in our store.
If you are in Canada or USA, you will pay only 7$ of the return shipping fee and the rest is on us. And a full refund will be granted.
Start the return process by clicking here
Print the return shipping label and attached it to the package
Drop the package at any Canada Post service counter
If you are in the rest of the world, we will not cover the return shipping cost. We can still make the return process with the fees deducted from your refund.
To start this process, send us an email with your order number and details.
We are very confident on the quality of our products. But, if it happens that you catch a default whatsoever, shipping returns fee is completely free and you will be granted a full refund or credit depending on your choice.
GENERAL RETURNS DISCLAIMER:
All returned products must be unused, undamaged and unworn with all accessories included, and, whenever possible, packaged in the original boxes in order to ensure a full credit. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy.